Testimonials

I can't really remember life without Firsthips! Robert and the team are always there to help with the minefield that HIPs can be at times - I just wouldn't use another provider now - Firsthips does exactly what it says on the tin!! Prompt and efficient service from a team of guys with a good sense of humour - couldn't really ask for more.

SUE WILBRAHAM, AVENTRIA ASSET MANAGEMENT

Like all agents I was dreading the introduction of HIPs. However, it couldn't be easier when ordering one through Firsthips, any queries are answered in as quick a time as possible and Robert has been a pleasure to deal with. The system online is easy and straight forward, it's clear the designers had this in mind, and it's a credit to them and everyone at Firsthips.

BOB MASH, R HOUSE ESTATE AGENTS

Thank you very much - very speedy!

STUART THOMPSON - HOME SELLER

I have ordered a few HIPs with Firsthips now, and am pleasantly surprised at how easy it is. The regular e-mail updates are a particular bonus, and clients are commenting on how efficient their service is. I would like to thank Firsthips for all their help in setting up our account.

MARI KNOWLES, ODT SOLICITORS

Despite dreading the introduction of HIPS I was surprised how easy it was to organise instructing a HIP. Robert at First Hips has been able to answer any questions I have had clearly and the pack completion is prompt. I wonder why I ever worried about HIPs!

FIONA GLENNON, C. JAMES & CO.

Like most people I don't like change or extra work and the introduction of HIPs was something I was definitely not keen to see implemented. Three months on and I needn't have worried, Firsthips have made everything so uncomplicated with a speedy, cost effective service and a very easy to use website that even a technophobe like me can use!

BRIAN OWEN, TOOMEY ESTATE AGENTS

Prior to using Firsthips we had launched our Home Information Packs through another HIP Portal. Within the first instance of using them we were not satisfied with the level of service and turnaround in producing the documents for the Home Information Pack.

Since using Firsthips and having the support of the team we are now able to produce the level of service and efficiency in which our company is recognised for.

With the use of the online training and tracking facility we have found the system both user friendly and professional.

SIMONE LeBAIGUE, ROYTHORNE SOLICITORS

Having tried and tested a number of different HIP providers we decided that Firsthips was by far the best that we had come across. The system is extremely easy to use and very flexible in terms of adapting it to your own firm's way of dealing with HIPs.

Similarly the customer service has been excellent. We were assigned one person to act as our 'troubleshooter', and any queries we have had, we have been able to direct to that person, which has built a good working relationship.

Overall as a firm we would say the Firsthips are firstclass."

CLARE DAVIES, LODDERS SOLICITORS LLP

"Following our registration with Firsthips and receipt of the first few HIPs, we would like to say that we are pleased with the service and the efficiency to date. After the initial online training, we have found the inputting of data to be very easy and the tracking system on site works well to monitor the latest position on each property as well as regular email alerts. Thanks for your help and support."

NEIL CREASEY, PELL & CO.

"Prior to the introduction of HIPs we spoke to numerous HIP providers offering many different solutions but it was with Firsthips that we found a solution which we felt offered the very best value to our clients. We have used Firsthips for the production of all our Home Information Packs and have found the system to be user friendly, efficient and the level of support offered to us has been excellent, we were obviously concerned about how the changes would impact on us however the quality of help and support offered to us by Rob Bennett and the rest of the team has made the transition as painless as possible."

PAUL MEFFEN, SMITH PARTNERSHIP